The Importance of Communication and Emotional Intelligence in the Workplace
- Emma Redman
- Jul 25
- 2 min read
Updated: Sep 8
Why Communication and Emotional Intelligence Matter
Boosted Team Performance: Teams with high emotional intelligence outperform others by up to 20% in productivity and engagement.
Better Wellbeing: A striking 68% of UK employees cite poor communication as their top workplace stressor.
Neuroinclusive Advantage: Employees in inclusive environments—where empathy and open dialogue are nurtured—are twice as likely to feel valued and empowered to contribute their best.
Mastering Clear, Empathetic Communication
Effective communication builds trust, reduces misunderstandings, and respects different thinking and experience. Take these practical steps from START. GROW. LEAD:
Use plain, direct language: Ditch jargon. Ensure every message is clear and accessible to all, especially for those who benefit from straightforward communication.
Check for understanding: Regularly invite questions and feedback with phrases like “What are your thoughts on this?” or “Does this make sense to you?”
Respect processing time: Give colleagues—especially neurodivergent team members—extra time to respond. Pause and create space for their input.
Emotional Intelligence: Building Stronger Relationships
Emotional intelligence (EQ) is recognising and managing your emotions, as well as those of others, to foster healthy interactions.
Self-awareness: Notice how your moods influence communication. Pause before reacting, especially when frustrated or stressed.
Empathy in action: Validate others’ experiences—try, “I can see how that was challenging for you.”
Adapt your style: Meet others where they are, rather than expecting everyone to communicate just like you.
Active Listening: Tools for Genuine Connection
Applying emotional intelligence takes practice. Start with these actionable strategies:
Reflective listening: Repeat back what you’ve heard in your own words, such as, “So, what you’re saying is…”
Non-verbal cues: Watch tone, facial expressions, and body language for fuller understanding.
Ask open questions: “Can you tell me more about that?” often leads to deeper conversations.
Listening journal: After meetings, jot down moments of true listening versus times you were preparing your response.
The Role of Emotional Intelligence in Leadership
Leaders who demonstrate emotional intelligence create a more engaged workforce. They inspire trust and foster loyalty. Here are some ways to enhance your leadership skills through emotional intelligence:
Lead by example: Show vulnerability and openness. This encourages team members to do the same.
Provide constructive feedback: Frame your feedback positively. Use the “sandwich” method—start with something positive, address the area for improvement, and end on a positive note.
Encourage team bonding: Create opportunities for team members to connect on a personal level. This strengthens relationships and builds a supportive environment.
Strategies for Enhancing Emotional Intelligence
Improving emotional intelligence is a continuous journey. Here are some strategies to help you along the way:
Practice mindfulness: Being present can help you manage your emotions better. Consider meditation or deep-breathing exercises.
Seek feedback: Ask trusted colleagues for feedback on your emotional responses and communication style.
Engage in self-reflection: Regularly assess your emotional reactions and consider how they affect your interactions.
Take the Next Step in Your Growth Journey
Strong communication and emotional intelligence transform workplace relationships, team performance, and overall wellbeing. START. GROW. LEAD. is packed with practical exercises and real-life strategies to help you master these skills and thrive in any professional environment.
Order the book: amzn.eu/d/7xPoMw6
Visit: www.empowered-coaching.today
For personalised guidance or a discussion on building effective workplace communication, reach out today—I’m here to support your journey towards stronger connections and greater growth.
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